Summary

As an IT Help Desk Technician at Simplot you will apply intermediate level of subject matter knowledge to solve a variety of common business issues. You will work on incidents /service requests of moderately complex scope and exercise independent judgment within defined parameters or practices to determine appropriate action. You will develop expertise and practical knowledge of applications within our business environment. This includes performing as an informed team member by providing information, analysis and recommendations in support of team efforts and evaluating unique circumstances to make appropriate recommendations.

Key Responsibilities

• Participates as a member of an IT technical team
• Manage customer support events (phone support & assigned tickets) within the published service level targets
• Provide high-touch customer experiences
• Adhere to quality assurance objectives, criteria, schedule and compliance
• Verify solutions provided to customers
• Document key troubleshooting steps within the ticket
• Summarize resolution details upon ticket closure in the respective field
• Keep customers informed throughout the life-cycle of their support engagement
• Attend assigned trainings
• Contribute to Knowledge Base, teamwork & respect in the workplace

Typical Education

• Associates Degree in relevant IT related discipline is preferred.

Relevant Experience

• 2+ years of relevant IT support/help desk experience

Summary

This role applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.  Salesforce Analyst position working on cross-functional teams/projects to bridge the gap between functional and technical requirements and design.  Primary focus of this role will be supporting our current eCommerce program as Simplot implements Salesforce B2B Commerce in parallel with our SAP S\4 Hana implementation.  This is a Salesforce job and requires strong technical aptitude, communication skills, and the ability to work with our business partners.  Frequently contributes to the development of new ideas and methods. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Leads and / or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies.

Key Responsibilities

• Works on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors
• Performs elicitation, analysis, and documentation of business, functional, and non-functional requirements for projects of high complexity.
• Documents as-is and to-be processes.
• Creates user stories and corresponding UAT test cases; may lead UAT test planning and execution.
• Manages requirements throughout the project lifecycle.
• Demonstrates technical and non-technical leadership and exerts influence outside of immediate team.
• Participates in cross-functional teams.
• Develops innovative team solutions to complex problems.
• Mentors and consults with team members and other organizations, customer, and vendors on complex issues.

Typical Education

Relevant Experience

• 7+ years related experience and/or training

Required Certifications

• Salesforce Administrator

Culture and Benefits

At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values: 

 

• Respect for Resources
• Spirit of Innovation
• Passion for People

 

The safety and wellbeing of our people, contractors, and communities are priorities for us, which is why we require any new starter to be fully vaccinated against COVID-19 to work with us. 

 

We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.

 

Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.

The Perks

• A variety of engaging Health and Wellbeing programs
• Diverse Leadership Development Programs and Professional Development Support
• Employee Reward and Recognition Program 
• Discounted Health Insurance
• Novated Car Leasing Agreements
• Income Protection Insurance 
• Opportunity to purchase additional annual leave 

About our role

• Newly created role to support and coordinate projects at Bathurst
• 2-year Fixed Term Contract
• Based at Bathurst, regional NSW

 

We now have an exciting opportunity for a Supply Chain Commercialisation Manager to join the team at Bathurst, NSW.   This is a 2-year fixed term contract.

 

This newly created role will be the primary coordinator at Bathurst for all matters pertaining to New Product Introduction (NPI), product / process / packaging improvements and productivity opportunities at the site.

What you will do

• You will be responsible for ensuring that the manufacturing implications of change projects are fully understood across Cost, Capability, Capacity & Complexity and communicated to all stakeholders.  
• Your role will represent Manufacturing interests in the Innovation & Growth, Commercial and project management forums.
• You will manage and coordinate the system governing change activities at the site and ensure there is a robust change management process in place for equipment / product / pack / process changes.
• Once a project is approved, you will bring the project ‘to lifeâ€?and work with the site an all cross-functional stakeholders.  
• Being the one point of contact for the site, you will also be the Supply Chain Representative into our Stage Gate Process, and project manage the Supply Chain section of the timeline.

About you

• Has the ability to effectively build rapport, communicate with and work cohesively with employees at all levels of the business.
• Are results driven, can effectively manage and influence multiple stakeholders and enjoy the challenge of operating within a program of continuous improvement.
• Knowledge of Process Improvement, Product Design, Best in Class and Manufacturing Excellence in a manufacturing environment.
• Demonstrated project management skills delivering projects to time, scope & cost.
• Hands-on process knowledge.
• Strong analytical skills, inquisitive by nature with a broad understanding of manufacturing and engineering concepts.
• Excellent communication & engagement skills, through delivering technical inputs using simple language.
• A highly organised work style, efficient with good attention to detail.
• Appreciation of the needs of internal customers and the ability to lead through a team approach in multi-functional project from conception, design and implementation to deliver outcomes.
• Excellent practical problem-solving skills.

 

If this sounds like you, then please apply online now!

 

Applications close Monday, 4 July 2022

Summary

This role will be responsible for ensuring regulatory compliance and efficient operation of water systems.  Regulatory requirements include the areas of the Clean Water Act, the Superfund Act, water rights, and related areas.  Water efficiency responsibilities include a plant-wide water balance, water reclaim assessment, and extraction well water efficiency.  Engineers in the Environmental department apply their problem-solving skills and scientific knowledge to projects that impact the environment. Provide technical support and coaching to plant engineering and operational teams (e.g. process engineers, operators, etc.) We drive continuous improvement by designing, developing, testing and implementing technical solutions which make our operations more efficient and reduce impact on the environment.

Key Responsibilities

• Consult with operations, maintenance, and engineering on how to manage a series of 6-lined ponds that feeds irrigation water to 1100 acres of farm fields.
• Help manage the maintenance and design for containment areas in each production area and monitor underground piping for leaks.
• Manage the well sampling and groundwater extraction system as part of the Superfund clean-up program.
• Monitor and report on plant-wide water balance including water usage and water reclaim.
• Compile all documentation for compliance related to the Clean Water Act, Superfund, and other environmental programs.
• Create and present environmental training programs for all employees.
• Interpret and present scientific data for quality-control and compliance verification to the business and to regulators.

Typical Education

• Engineering Degree from 4-year college or university (Chemical, Environmental, Civil or Mechanical preferred)

Relevant Experience

• 5 years demonstrated experience in process or environmental engineering â€?preferred
  • 1-5 Years demonstrated experience â€?Engineer I
  • 5+ Years demonstrated experience â€?Engineer II
• Experience in Phosphate Industry/Phosphoric Acid Fertilizer mfg. preferred.
• Demonstrated ability to manage priorities, meet deadlines and manage projects.
• Must be able to show initiative and be a 'self-starter' to achieve working goals.
• Must possess excellent interpersonal, oral and written communication skills.
• Advanced Excel skills is preferred.

Summary

Simplot's phosphate surface mine located outside Vernal, UT is currently looking for an IT Site Support Technician. This role has the ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems /projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems / projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Key Responsibilities

• Implements end-user technology, enterprise infrastructure, applications or services of moderate complexity, partnering with other business or IT engineering teams on more complex solutions.
• Applies technical knowledge to operate, administer and support infrastructure or software platforms and user groups of moderate complexity.
• Installing and maintaining operating environments.
• Monitoring operating environments.
• Responding effectively and speedily to any problems.
• Maintaining a professional demeanor with clients and colleagues.
• Ensuring operating environments stay safe and secure.
• Updating any hardware and operating systems where necessary.
• Documenting all reported malfunctions and actions taken in response.

Typical Education

Relevant Experience

Other Information

• Good verbal and written communication skills. Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). Experience in scripting and / or programming language. Experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Exhibits a high level of initiative and integrity. Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence. Demonstrated ability to work with geographically dispersed teams. Ability to translate business needs into technical requirements and solutions. Good verbal and written communication   skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). Basic skills in scripting and / or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity.  Possess creative ability, credibility and self-confidence.

Summary

Simplot’s Solution Architect is a recognized leader and authority on relevant subject matter knowledge including technologies, theories, or techniques. Contributes to the development of innovative principles and ideas with high business acumen. Successfully operates in the most complex disciplines in which the company must operate to be successful. Provides highly innovative solutions. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function. Leads, cross- division functional teams or projects that affect the organizations long-term goals and objectives May participate in cross-division, multi-function teams.

Key Responsibilities

• Architect HRIS, timekeeping, and payroll platforms end-to-end solutions
• Architect scalable and maintainable solutions
• Work across Simplot to leverage the HRIS applications to execute on delivery strategies
• Identify and address technical and operational risks
• Provide review/input on project activities for large enterprise or global level projects
• Collaborate with Program/Project Managers, Global Solution Owners, Delivery Leads, Enterprise Architects, and Product Managers to develop detailed project plans and work break down structures for large enterprise projects
• Evaluate Technology and capability requests
• Expert level of knowledge in multiple technologies or IT disciplines
• Excellent Relationship Skills with strong verbal and communication skills; demonstrated influencing skills, high level of technical and team leadership
• Tailor communication to multiple audiences at all levels
• Demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
• Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of delivery analysts and engineers
• Drive metrics around adoption of features

Typical Education

• Bachelor's Degree (B.A. or B.S.) from 4 year college or university

Relevant Experience

• 6+ years related experience and/or training
• Proven ability to analyze, design, and optimize business processes via out-of-the-box product, technology and integration
• Success in guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Ability to understand the customer's business problem, need, or opportunity and to design a solution that completely and correctly addresses the business problem, need, or opportunity without unnecessary enhancements
• Ability to lead the architectural design, development, deployment, and technical quality of large enterprise or global solutions that span multiple technologies and disciplines
• Be able to provide architectural direction for multiple medium to large sized projects concurrently in various stages of their lifecycle or a large project full time
• Ability to maintain the integrity of the proposed architecture to assure professional quality and logical consistency in the face of political and business pressures
• Strong customer orientation with the ability to listen, prioritize and champion key initiatives
• Flexible and self-motivated, with great interpersonal skills
• Ability to work independently and lead others across functions
• Ability to quickly learn new products and platforms
• Good verbal and written communication skills; influencing skills and ability to work effectively in a geographically dispersed team

Summary

This role will assist with defining and driving the direction of SAP SuccessFactors, Simplot’s HRIS, within our organization. This includes responsibility for the design, configuration, implementation, and documentation of SAP SuccessFactors, HRIS modules and adjacencies to meet internal business and strategic goals.

Key Responsibilities

• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications for integrations and configuration
• Design Simplot’s HRIS to meet business and technology needs
• Coordinate with developers and offshore resources to build and implement technology solutions
• Gather feedback from end users about system performance
• Participate in business projects to deploy or add functionality to HRIS
• Involvement with upgrades and large technical projects as needed
• Escalation point for troubleshooting as part of a technical team
• Performs elicitation, analysis, and documentation of business, functional, and non-functional requirements for projects of moderate complexity
• Documents as-is and to-be processes
• Participates in RFx processes
• Creates use cases and corresponding UAT test cases
• Manages requirements throughout the project lifecycle

Typical Education

Relevant Experience

• 5+ years related experience and/or training in application delivery required
• Human resource system experience highly valuable
• Strong interpersonal and communication skills to work in and across teams
• Passion for learning and digging into and figuring complex problems in areas of ambiguity. Wanting to understand and map out how things work and can be improved
• Well organized with ability to work on multiple tasks and pivot as required.
• Knowledge of Ticketing systems or Azure Dev-Ops
• Strong experience in data analysis using a variety of tools (i.e. - pivot tables, SQL queries, data comparison tools) to identify and troubleshoot issues
• Demonstrated troubleshooting acumen to include problem definition, root cause analysis, solution and decision making.
• Demonstrated ability to work within a team environment across multiple modules within the same application

Summary

Support and maintain the site IT infrastructure. Work collaboratively with other parts of Infrastructure, Networking, Cloud, Help Desk, and Workplace Engineering for on-site support. Duties may include the support of VM infrastructure, web servers, database servers, thin clients, Citrix farms, terminal servers, and manufacturing/mining support applications and resolving incidents and problems with end-users, investigation of customer questions, research and documentation of problem causes and their solutions. Supported technologies include desktops, laptops, mobile devices, thin clients, servers (both physical and virtual), networking (both physical and virtual), and Storage Area Networks. A person in this position, will be required to partner with the business unit and other departments within IT to implement new projects and technologies as needed. The person will be responsible for providing support to enterprise analysts in multiple technical areas within the organization, as well as, work with outside vendors that may be needed to support the facility and its functions. Installation of new equipment, setup, configuration, documentation of systems and/or software, network monitoring and performance, and light project management may be required. Travel may be required to other locations in order to resolve issues or provide on-site support, attend training, etc.. Work will be performed in onsite locations that will include non-traditional IT environments, to include the manufacturing floor.

Key Responsibilities

• Assure data backup, computer/network security and power protection are within IT guidelines. Participate on technical project teams to enhance the quality, effectiveness and efficiency of technical support.
• Build and maintain hardware inventory. Maintain current knowledge of information systems technology. Make recommendations where applicable.
• Perform installations, repair, upgrades, and troubleshooting for software and hardware. Provide installation, troubleshooting and maintenance for all LAN infrastructures at support locations.
• Provides server administration for local servers. Provides application administration and support, where applicable. Assesses problems/ resolutions to determine where improvements can be made or trends identified.
• Provide application administration and support, where applicable. Assess problems / resolutions to determine where improvements can be made or trends identified.
• Works on problems, projects, or tasks as designated for the particular region. Analyze and evaluates existing or proposed systems and devices or modifies procedures to process data and solve problems. Seen as resource for the team and client support problems.
• Provide basic technical knowledge for end users, other IS groups, and vendors to resolve network, voice, video, voice mail, or cellular problems. Knowledgeable of the database tables in network devices that interface between local communications server environment and the centralized data center.
• Shared responsibility for monitoring circuit and network performance, identification of circuit or component failures, including accurate and timely reporting of issues into a centralized ticketing database.
• Within standards and guidelines, determine and acquire appropriate hardware and software by consulting with users, vendors and other support/business analysts.

Typical Education

Relevant Experience

• Must be willing to work in a manufacturing environment
• Thorough knowledge of Information Technology and its associated functions.
• Must have excellent critical thinking and troubleshooting skills.
• Must be proficient using a Microsoft operating system and performing administrative functions associated with this environment. This will include, but is not limited to, remote assistance, remote desktop, event log review, knowledge base search, end-user troubleshooting, server management and maintenance, hardware maintenance, change management, and firmware updates.
• Must be able to coordinate, prioritize and follow up on multiple problems/projects to completion.
• All Microsoft Client/Server Operating Systems, Microsoft Office products, Active Directory, Group Policy, Printers, Peripherals, familiarity with a command line interface, scripting, Linux, monitoring software, virtualization software.
• Should have working knowledge of network concepts and standard networking protocols (industrial protocols a plus).
• Excellent interpersonal and customer service skills. Excellent communication skills (written and oral).
• Able to think and react quickly, utilizing creativity with sound troubleshooting skills.
• Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Summary

The Application Delivery Analyst will have strong technical aptitude and passion for working with business users to learn and understand processes to drive value add solutions.  Responsibilities include enhancements, project assignments, and L4 support within a set of assigned applications.  Typical duties include configuring applications to manage business processes per requirements, create technical specifications and documentation for solutions whether it be an interface or a new application with multiple integrations, collaborate with internal and external technical teams or partners to deliver on projects, enhancements, and support.  Typical Applications supported will be either developed in house or third-party software with customizations and integrations. 

Key Responsibilities

• Analyzes and implements functional solutions for business systems and sub-systems spanning multiple lines of business regionally and internationally.
• Designs and drafts technical specifications from minor to moderately complex system changes and enhancements.
• Analyzes and modifies system design requirements to enhance functionality or fix known errors in software information applications.
• Participate as functional/technical lead on projects working with the business and internal teams to put together solution design and see it through implementation.
• Performs unit testing on modifications and configuration changes.
• May perform minor development functions depending on assigned application technology. Resolves Level 4 (L4) incidents and problems escalated from the Application Support and Operations team.

Typical Education

Relevant Experience

Summary

   

Key Responsibilities

   

Typical Education

Relevant Experience

Required Certifications

Other Information