Helpdesk Technician II
Date: 13-May-2022
Location: Melbourne, VIC, AU, 3194
Company: Simplot
Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply chilled, frozen, and shelf-stable products to Australia's major retail and foodservice markets.
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We are home to some of Australia's most loved and trusted food brands, including Birds Eye, Edgell, Leggo's, John West, and Chiko. We have six Australian manufacturing sites and employ more than 2,000 people across Australia and New Zealand.
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As a leading provider of quality, nourishing and sustainable food, we are focussed on bringing to life Aussie grown produce. We embrace sustainable practices that care for our planet's precious resources today and for generations to come. We are an integral part of the global JR Simplot Company.
Culture and Benefits
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At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values
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- Respect for Resources
- Spirit of Innovation
- Passion for People
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The safety and wellbeing of our people, contractors, and communities are priorities for us, which is why we require any new starter to be fully vaccinated against COVID-19 to work with us.
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We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.
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Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.
The Perks
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- Flexible working arrangements and a variety of engaging Health and Wellbeing programs
- Diverse Leadership Development Programs and Professional Development Support
- Employee Reward and Recognition Program
- Sensory Club Program - Enjoy and taste our new product launches and access to our Culinary cooking sessions
- Opportunity to purchase additional annual leave
About our role
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- Exciting 12 month contract role
- Global support position
- Accelerate your career in IT
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We are seeking a talented Support Centre Technician to join our dynamic customer centric Technical Support Team for a 12 month contract. Reporting to the IT Manager you'll make use of your troubleshooting and problem-solving skills to deliver excellent customer service within a large, fast-paced environment. You’ll get your teeth into resolving IT-related issues and requests whilst creating great customer experiences.
What will you do
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- First point of call for IT Issue resolution through effective communication mediums to support our Simplot customer
- Incident life cycle management from creation, population, resolution and/or escalation of support tickets
- Identify and drive process improvement ideas, where appropriate
- Provide timely and ongoing day to day support for all end users of infrastructure, applications and systems, onsite and across geographically dispersed teams
About you
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- Effective verbal and written communication skills that demonstrates a process improvement mind set
- Understanding and working Knowledge of business infrastructure environments along with experience with IT applications
- Bachelor’s Degree or Diploma in IT or equivalent
- Ability to independently resolve highly complex technical issues within a given technical area
- Experience in a similar position
- Ability to be adaptable, agile & a problem solver
- Accountability - but with an easy-going and can do attitude
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Please apply now to this exciting role! Applications close on Monday 30th May 2022.
Job Requisition ID:?9382?
Travel Required:?None?
Location(s):?Chifley Business Park Office - Melbourne?
Country:?Australia?
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Simplot is an equal opportunity employer and encourage Aboriginal and Torres Strait Islander people to apply. If you feel you would be a great addition to our team please apply online today, we would love to hear from you.?If you require technical assistance, please email us at careers.contact@simplot.com