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Helpdesk Technician II


Melbourne, VIC, AU, 3194

Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply chilled, frozen, and shelf-stable products to Australia's major retail and foodservice markets.


We are home to some of Australia's most loved and trusted food brands, including Birds Eye, Edgell, Leggo's, John West, and Chiko. We have six Australian manufacturing sites and employ more than 2,000 people across Australia and New Zealand.


As a leading provider of quality, nourishing and sustainable food, we are focussed on bringing to life Aussie grown produce. We embrace sustainable practices that care for our planet's precious resources today and for generations to come. We are an integral part of the global JR Simplot Company.


This role applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.

Key Responsibilities

  • Participates as a member of an IT technical team.
  • Performs basic analysis of functional or service requirements. Implements end-user or enterprise infrastructure or services as prepared by more senior
  • Provides end user and routine or basic support of enterprise platforms and services.
  • Monitors the environment and resolves issues utilizing available knowledge reference documentation.
  • Monitors production schedules and ensures production jobs complete successfully without issues.
  • Ensures complete and timely hand-off of incidents to other support teams as appropriate.
  • Assists with enterprise-wide system maintenance and change implementation.

Typical Education

High school diploma or general education degree (GED)

Relevant Experience

No prior experience required

Required Certifications


  • Effective verbal and written communication skills that demonstrates a process improvement mind set
  • Understanding and working Knowledge of business infrastructure environments along with experience with IT applications
  • Bachelor’s Degree or Diploma in IT or equivalent
  • Ability to independently resolve highly complex technical issues within a given technical area
  • Experience in a similar position
  • Ability to be adaptable, agile & a problem solver
  • Accountability - but with an easy-going and can do attitude

Job Requisition ID:?9382?

Travel Required:?None?

Location(s):?Chifley Business Park Office - Melbourne?



Simplot is an equal opportunity employer and encourage Aboriginal and Torres Strait Islander people to apply. If you feel you would be a great addition to our team please apply online today, we would love to hear from you.?If you require technical assistance, please email us at