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IT Helpdesk Technician

Location:?

Boise, ID, US, 83702-6924

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed production, farming and ranching, plant sciences, fertilizer manufacturing, food processing, commercial product development, and distribution.

Summary

As an IT Help Desk Technician at Simplot you will apply intermediate level of subject matter knowledge to solve a variety of common business issues. You will work on incidents /service requests of moderately complex scope and exercise independent judgment within defined parameters or practices to determine appropriate action. You will develop expertise and practical knowledge of applications within our business environment. This includes performing as an informed team member by providing information, analysis and recommendations in support of team efforts and evaluating unique circumstances to make appropriate recommendations.

Key Responsibilities

  • Participates as a member of an IT technical team
  • Manage customer support events (phone support & assigned tickets) within the published service level targets
  • Provide high-touch customer experiences
  • Adhere to quality assurance objectives, criteria, schedule and compliance
  • Verify solutions provided to customers
  • Document key troubleshooting steps within the ticket
  • Summarize resolution details upon ticket closure in the respective field
  • Keep customers informed throughout the life-cycle of their support engagement
  • Attend assigned trainings
  • Contribute to Knowledge Base, teamwork & respect in the workplace

Typical Education

  • Associates Degree in relevant IT related discipline is preferred.

Relevant Experience

  • 2+ years of relevant IT support/help desk experience

Job Requisition ID:?9407

Travel Required:?None

Location(s):?Simplot Headquarters - Boise?

Country:?United States

**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**

If you require technical assistance, please email us at careers.contact@simplot.com.